FAQ - Amulet Antari

Frequently Asked Questions

How can I place an order?
To place an order, simply browse our website and add the desired items to your shopping cart. Proceed to the checkout page, fill in your shipping and payment details, and confirm your order. If you have any issues or need assistance, feel free to contact our customer support team.
What are the available payment methods?
We accept various payment methods, including credit cards, PayPal, and bank transfers. You can choose the most convenient option during the checkout process.
What is your return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please refer to our Returns page for more information.
How long does shipping take?
Shipping times vary depending on your location. Generally, domestic orders within the country take 3-5 business days, while international orders may take 7-14 business days. You can track your order using the tracking number provided.
Do you offer gift wrapping?
Yes, we offer gift wrapping services. During the checkout process, you can select the gift wrapping option and add a personalized message to the recipient.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet.
Are the gemstones ethically sourced?
Yes, we are committed to ethical sourcing practices. Our gemstones are obtained from trusted suppliers who adhere to ethical mining and trade standards.
What is your warranty policy?
We provide a warranty for our products against manufacturing defects. If you encounter any issues with your purchase, please contact us, and we will assist you in resolving the matter.
Do you offer customization options?
Yes, we offer customization options for select products. Please contact our customer support team to discuss your requirements and explore the available customization options.
What is the best way to clean and care for my jewelry?
To clean your jewelry, gently wipe it with a soft, lint-free cloth after each use to remove any oils or residues. Avoid exposing your jewelry to harsh chemicals or excessive moisture. For specific care instructions, refer to the product's care guide or contact our customer support team.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
What if the item I received is damaged?
If you receive a damaged item, please contact our customer support team immediately. We will arrange for a return and replacement of the damaged item.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if we ship to your location.
What if I have a questionabout a specific product?
If you have any questions about a specific product, such as its features, materials, or sizing, please reach out to our customer support team. They will provide you with detailed information and assist you in making an informed decision.
Can I return or exchange a personalized item?
Unfortunately, personalized items cannot be returned or exchanged unless there is a manufacturing defect or an error on our part. Please review the customization details carefully before placing your order.
What if I forgot my account password?
If you forgot your account password, you can use the "Forgot Password" option on the login page. Follow the instructions to reset your password. If you need further assistance, please contact our customer support team.